AllPDFMagic

Refund Policy

Last updated: January 2025

Overview

At AllPDFMagic, we want you to be completely satisfied with your Premium subscription. We offer a comprehensive refund policy to ensure you can try our premium features risk-free.

30-Day Money-Back Guarantee: We offer a full refund within 30 days of your initial subscription purchase, no questions asked.

Refund Eligibility

You are eligible for a full refund if:

  • You request a refund within 30 days of your initial subscription purchase
  • You are not satisfied with the Premium features or service quality
  • You experience technical issues that prevent you from using Premium features
  • You accidentally purchased a subscription
  • You were charged incorrectly or multiple times

Refund limitations:

  • Refunds are only available for the most recent billing cycle
  • Refunds must be requested within 30 days of the charge
  • Only the account holder can request a refund
  • Refunds are processed to the original payment method only

How to Request a Refund

Step-by-Step Process:

  1. Contact Support: Email us at refunds@pdfmagic.app or use our contact form
  2. Provide Information: Include your account email, subscription ID, and reason for refund
  3. Verification: We'll verify your account and subscription details
  4. Processing: Once approved, we'll process your refund within 2-3 business days
  5. Confirmation: You'll receive an email confirmation when the refund is processed

Required Information:

  • Your registered email address
  • PayPal transaction ID or subscription ID
  • Date of purchase
  • Reason for requesting the refund (optional but helpful)

Refund Processing Time

Review Process

1-2 business days
We review your refund request and verify eligibility

PayPal Processing

3-5 business days
PayPal processes the refund to your original payment method

Bank Processing

5-10 business days
Your bank processes the refund to your account

Total Time

7-15 business days
Complete refund process from request to account credit

Refund Methods

Refunds are processed using the same payment method you used for the original purchase:

PayPal Balance

Refunded directly to your PayPal balance, available immediately after processing

Credit/Debit Card

Refunded to the original card, may take 5-10 business days to appear on your statement

Bank Account

Refunded to the linked bank account, typically takes 3-5 business days

Subscription Cancellation vs. Refunds

Cancellation

  • • Stops future billing
  • • Keep access until period ends
  • • No refund for current period
  • • Can reactivate anytime

Refund

  • • Get money back for current period
  • • Immediate loss of Premium access
  • • Must be within 30-day window
  • • Can resubscribe anytime

Special Circumstances

Technical Issues

If you experience technical problems that prevent you from using Premium features, we may offer:

  • Extended trial period while we resolve the issue
  • Account credit for the affected period
  • Full refund if the issue cannot be resolved

Billing Errors

If you were charged incorrectly due to:

  • System errors or bugs
  • Duplicate charges
  • Incorrect pricing
  • Unauthorized charges

We will provide an immediate full refund regardless of the 30-day limit.

Non-Refundable Situations

While we strive to accommodate all reasonable refund requests, we cannot provide refunds in the following situations:

  • Refund requests made after 30 days from the purchase date
  • Violation of our Terms of Service
  • Abuse of our refund policy (multiple refund requests)
  • Chargebacks initiated without contacting us first
  • Account suspension due to policy violations

Contact Us for Refunds

To request a refund or if you have questions about our refund policy:

Email Support

Email: support@allpdfmagic.com

Response time: 24-48 hours

Contact Form

https://allpdfmagic.com/contact

Select "Billing & Subscriptions" as subject

Important: Please contact us before initiating a chargeback with your bank or credit card company. This helps us resolve issues faster and avoid unnecessary fees.

Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after any such changes constitutes your acceptance of the new policy.